WARRANTY POLICY
Last Updated: 29/05/2026
1. PURPOSE
This Warranty Policy explains the warranty coverage applicable to products purchased through friendroid.eu and sold by FRIENDROID, LDA.
Nothing in this Policy limits any mandatory consumer rights available under applicable law.
2. STATUTORY CONSUMER RIGHTS
Consumers located within the European Union may benefit from statutory legal guarantees provided under applicable consumer protection laws.
These rights exist independently of any commercial warranty provided by a manufacturer.
3. MANUFACTURER WARRANTIES
Many products sold through the Website are manufactured by third-party manufacturers.
Where a manufacturer offers a commercial warranty, such warranty is provided solely by the manufacturer and remains subject to the manufacturer's own terms, conditions and limitations.
Manufacturer warranties may vary by:
- product category;
- manufacturer;
- country;
- region;
- distribution channel.
Customers should review the warranty information provided with each product.
4. FRIENDROID LIMITED ROLE
FRIENDROID, LDA acts as a retailer, distributor, reseller or marketplace facilitator for various products.
Except where required by applicable law, FRIENDROID, LDA does not provide any separate commercial warranty beyond:
- statutory consumer rights;
- any warranty expressly stated on the product page.
5. WHAT MAY BE COVERED
Warranty coverage may apply to:
- manufacturing defects;
- material defects;
- workmanship defects;
- hardware failures occurring during normal intended use.
Coverage depends on the specific manufacturer and product.
6. WHAT IS NOT COVERED
To the maximum extent permitted by law, warranties do not cover:
- accidental damage;
- cosmetic damage;
- misuse;
- abuse;
- neglect;
- improper storage;
- improper installation;
- improper maintenance;
- unauthorized repairs;
- unauthorized modifications;
- software modifications;
- firmware modifications;
- normal wear and tear;
- consumable parts;
- batteries subject to normal degradation;
- damage caused by third-party accessories;
- damage caused by external events.
7. ROBOTICS AND SMART DEVICE DISCLAIMER
Robots, AI-enabled products, connected devices and smart electronics may require software updates, internet connectivity, cloud services or third-party applications.
The availability, performance or continued operation of such services is not guaranteed by FRIENDROID, LDA unless expressly stated.
We do not warrant uninterrupted operation of:
- cloud services;
- mobile applications;
- third-party integrations;
- voice assistants;
- external APIs;
- manufacturer platforms.
8. SOFTWARE AND DIGITAL SERVICES
Software, firmware and digital services included with products are provided by their respective developers or manufacturers.
FRIENDROID, LDA does not guarantee:
- compatibility with all devices;
- uninterrupted availability;
- future software updates;
- future feature availability.
9. WARRANTY CLAIM PROCESS
To submit a warranty claim, customers should contact:
and provide:
- order number;
- product model;
- serial number (if applicable);
- detailed description of the issue;
- photographs or videos where relevant.
Additional information may be requested.
10. DIAGNOSTICS
Before approving a warranty claim, we may require:
- troubleshooting steps;
- remote diagnostics;
- product inspection;
- manufacturer review.
Products may need to be returned for examination.
11. REPAIR, REPLACEMENT OR REFUND
Where a valid warranty claim is confirmed, the available remedy may include:
- repair;
- replacement;
- replacement with an equivalent product;
- refund where legally required.
The specific remedy will be determined in accordance with applicable law and manufacturer procedures.
12. SHIPPING RELATED TO WARRANTY CLAIMS
Customers may be responsible for shipping products for warranty evaluation unless otherwise required by law.
If a warranty claim is confirmed, reasonable shipping costs may be reimbursed or covered at our discretion or by the manufacturer.
13. NO GUARANTEE OF FITNESS FOR SPECIAL PURPOSES
Products sold through the Website are intended only for their intended and documented use.
Unless expressly stated in writing, products are not warranted for:
- medical use;
- life-support applications;
- safety-critical systems;
- emergency response operations;
- industrial hazard environments;
- security enforcement purposes.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, FRIENDROID, LDA shall not be liable for:
- indirect damages;
- consequential damages;
- business interruption;
- loss of profits;
- loss of data;
- loss of opportunity.
Any liability shall be limited to the amount paid for the relevant product unless applicable law provides otherwise.
15. TRANSFERABILITY
Unless otherwise stated by the manufacturer, warranty coverage applies only to the original purchaser and may not be transferable.
16. CHANGES TO THIS POLICY
We reserve the right to update this Warranty Policy at any time.
Updated versions will be published on the Website.
17. CONTACT
FRIENDROID, LDA
ESTR de São Tiago, 376
2415-543 Marrazes
Leiria
Portuga