Privacy policy

Last Updated: 29/05/20206

1. INTRODUCTION

FRIENDROID, LDA ("Friendroid", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit friendroid.eu, purchase products, create an account, contact us or otherwise interact with our services.

Data Controller:

FRIENDROID, LDA

NIF: 519354273

Address:
ESTR de São Tiago, 376
2415-543 Marrazes
Leiria
Portugal

Email:
business@friendroid.eu

2. INFORMATION WE COLLECT

We may collect the following categories of information:

Identity Information

Name
Billing information
Shipping information

Contact Information

Email address
Telephone number

Transaction Information

Purchase history
Order details
Payment confirmations

Technical Information

IP address
Browser type
Device information
Operating system
Website usage information

Marketing Information

Newsletter subscriptions
Communication preferences
Advertising interactions

3. HOW WE COLLECT INFORMATION

We collect information:

directly from you;
when you place an order;
when you create an account;
when you contact us;
through cookies and similar technologies;
from payment providers;
from logistics partners;
from analytics providers.

4. PURPOSES OF PROCESSING

We process personal data to:

fulfill orders;
process payments;
provide customer support;
deliver products;
manage user accounts;
prevent fraud;
improve website functionality;
comply with legal obligations;
communicate with customers;
send marketing communications where permitted.

5. LEGAL BASIS FOR PROCESSING

Where applicable under GDPR, we process data based on:

performance of a contract;
legal obligations;
legitimate interests;
consent;
protection against fraud and abuse.

6. PAYMENT PROCESSING

Payments may be processed through third-party payment providers including:

Shopify Payments
Stripe
PayPal
other payment providers displayed during checkout

Payment card information is processed directly by the payment provider and is not stored by FRIENDROID, LDA.

7. SHIPPING AND LOGISTICS

To deliver products we may share relevant information with:

courier companies;
logistics providers;
fulfillment centers;
suppliers involved in direct shipment of products.

Only information reasonably necessary to complete delivery will be shared.

8. INTERNATIONAL TRANSFERS

Your information may be transferred outside the European Economic Area where necessary to provide services.

Where such transfers occur, appropriate safeguards will be implemented as required by applicable law.

9. MARKETING COMMUNICATIONS

Where permitted by law, we may send marketing communications regarding products, services and promotions.

You may unsubscribe at any time by:

using the unsubscribe link;
contacting us directly.

10. DATA RETENTION

We retain personal data only for as long as necessary to:

fulfill contractual obligations;
comply with legal requirements;
resolve disputes;
enforce agreements.

Retention periods may vary depending on applicable laws and business requirements.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

access your personal data;
correct inaccurate information;
request deletion;
restrict processing;
object to processing;
request portability of your data;
withdraw consent.

Requests may be submitted to: business@friendroid.eu

12. SECURITY

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration or destruction.

However, no online system can be guaranteed to be completely secure.

13. CHILDREN

The Website is not intended for children under the age of 16.

We do not knowingly collect personal data from children.

14. THIRD-PARTY SERVICES

The Website may use third-party services, including: