Shipping policy

Last Updated: 29/05/2026

1. OVERVIEW

This Shipping Policy applies to all orders placed through friendroid.eu and operated by FRIENDROID, LDA.

We strive to process and deliver orders efficiently; however, delivery times may vary depending on product availability, destination, customs procedures and carrier performance.

2. SHIPPING DESTINATIONS

We currently ship to:

  • European Union countries;
  • United Kingdom;
  • United States;
  • selected international destinations where shipping services are available.

Certain products may have shipping restrictions based on local regulations, manufacturer limitations or carrier requirements.

3. ORDER PROCESSING

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may vary due to:

  • product availability;
  • inventory verification;
  • fraud prevention checks;
  • public holidays;
  • force majeure events.

Orders are not processed on weekends or public holidays.

4. SHIPPING METHODS

Shipping may be performed through one or more logistics partners, including but not limited to:

  • DHL
  • UPS
  • FedEx
  • DPD
  • GLS
  • CTT
  • local delivery partners

The carrier used for a specific order may vary.

5. DELIVERY ESTIMATES

Estimated delivery times displayed on the Website are provided for informational purposes only.

Estimated delivery dates:

Portugal:
2–7 business days

European Union:
3–15 business days

United Kingdom:
5–20 business days

United States:
5–25 business days

Other destinations:
delivery times vary depending on location.

Delivery estimates are not guaranteed.

6. MULTIPLE SHIPMENTS

Products within the same order may be shipped separately.

Where multiple shipments occur, customers may receive separate tracking numbers.

No additional shipping charges will be applied unless clearly disclosed during checkout.

7. DROPSHIPMENT PRODUCTS

Certain products may be shipped directly by manufacturers, distributors or authorized suppliers.

Such products may:

  • ship from locations outside Portugal;
  • require longer transit times;
  • be subject to separate fulfillment processes.

Where applicable, shipping information will be provided on the relevant product page.

8. TRACKING INFORMATION

Where tracking services are available, customers will receive tracking information after shipment.

Tracking updates are provided by the carrier and may occasionally be delayed or incomplete.

9. CUSTOMS, DUTIES AND TAXES

European Union Deliveries

Where applicable, VAT will be charged according to relevant European Union regulations.

United States and International Deliveries

Customers are responsible for any:

  • import duties;
  • customs fees;
  • taxes;
  • brokerage fees;
  • governmental charges;

unless expressly stated otherwise during checkout.

FRIENDROID, LDA has no control over such charges and cannot estimate their amount.

10. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information.

We are not responsible for delivery failures caused by:

  • incorrect addresses;
  • incomplete addresses;
  • refusal to accept delivery;
  • failure to collect shipments.

Additional shipping charges may apply if a shipment must be resent.

11. DELIVERY DELAYS

Delivery delays may occur due to:

  • customs inspections;
  • weather conditions;
  • transportation disruptions;
  • labor disputes;
  • carrier delays;
  • governmental actions;
  • force majeure events.

FRIENDROID, LDA shall not be liable for delays beyond its reasonable control.

12. LOST SHIPMENTS

If a shipment appears lost, customers should contact us promptly.

We may initiate an investigation with the carrier.

Claims for lost shipments are subject to carrier verification and investigation procedures.

13. DAMAGED SHIPMENTS

If a package arrives visibly damaged, customers are encouraged to:

  • document the condition of the package;
  • take photographs;
  • retain packaging materials;
  • contact us as soon as possible.

Supporting evidence may be required for claims.

14. REFUSED SHIPMENTS

If a shipment is refused by the customer, any refund may be reduced by:

  • return shipping costs;
  • storage fees;
  • customs charges;
  • carrier fees;

where permitted by applicable law.

15. RISK OF LOSS

Risk of loss or damage passes to the customer upon delivery of the product to the delivery address specified in the order.

16. FORCE MAJEURE

FRIENDROID, LDA shall not be liable for failure or delay in delivery resulting from circumstances beyond its reasonable control, including:

  • natural disasters;
  • pandemics;
  • cyber incidents;
  • transportation failures;
  • governmental restrictions;
  • war;
  • civil unrest;
  • supplier disruptions.


17. CONTACT

FRIENDROID, LDA

NIF: 519354273

Address:
ESTR de São Tiago, 376
2415-543 Marrazes
Leiria
Portugal

Email: business@friendroid.eu

Website: friendroid.eu